shipping information
We are committed to ensuring that your Vive products arrive in perfect condition, ready for use.
Here's everything you need to know about how we ship our products:
Fast, Free & Secure Delivery
All Vive orders are shipped via FedEx Priority Plus Overnight to guarantee delivery by noon the next day. For those who need even faster service, we also offer First AM Delivery upon request.
Temperature-Controlled Package
To preserve the integrity and quality of Vive, all shipments are packed with dry ice to maintain the ideal frozen state during transit.
Signature Required
To ensure the safe receipt of your package, a signature is required upon delivery. Please ensure that someone is available at the delivery address to sign for the package when it arrives.
what to do when your order arrives:
Follow these steps to ensure your Vive product stays effective.
Immediately Freeze
Once you receive your Vive product, place it in the freezer right away.
Thaw Before Use
When ready to use, allow the product to thaw at room temperature.
Use Quickly
Thawed product should be used within 24 hours if stored in the refrigerator. Do not refreeze once thawed.
no shipping costs
We believe in providing the best experience for our customers. That's why we cover all shipping costs for Vive orders—shipping is completely free to you.